Privacy Policy | Exp Laundry Center

Forester Ave Express Laundry Center (legal name: Forester Ave Express, LLC) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard any personal information obtained during your visit or use of our services.

1. Information We Collect

We do not collect personal information unless you voluntarily provide it. This may include:

Your name and contact information when you reach out to us for lost items, service inquiries, or customer assistance.
Video surveillance footage recorded for safety and security purposes.
Information provided through use of our free Wi-Fi network (e.g., device connection data—see Wi-Fi section below).
Payment card data if you use our credit/debit machines. (Note: We do not store or process payment information directly. Transactions are handled securely through third-party payment processors.)

2. Use of Information

We use the information we collect to:

Maintain the safety and integrity of our premises.
Respond to customer inquiries, feedback, or issues.
Comply with applicable legal obligations.

3. Security Cameras

For your safety and to deter theft, vandalism, and misuse of facilities, our laundromat is equipped with 24/7 video surveillance. These recordings are securely stored and accessed only when necessary, including in the event of a reported incident or when required by law enforcement.

4. Wi-Fi Usage

We offer free Wi-Fi for customer convenience. While we do not actively monitor usage, our service provider may log connection data such as device ID, connection time, and IP address for operational and security purposes. We recommend avoiding access to sensitive personal or financial information while connected to public Wi-Fi.

5. Sharing of Information

We do not sell, rent, or distribute your personal information to third parties, except:

If required to do so by law or court order.
When cooperating with authorized law enforcement investigations.

6. Children’s Privacy

Our facility is open to families, but we do not knowingly collect personal information from children under the age of 13. Any such information provided must be by or with the consent of a parent or guardian.

7. Accessibility

Forester Ave Express Laundry Center offers handicap-accessible facilities, on-site parking, and other accommodations to make your visit convenient and inclusive.

8. Policy Updates

We may update this policy occasionally to reflect changes in our services or legal obligations. Updates will be posted in-store and, if applicable, on our website.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

Forester Ave Express Laundry Center
Forester Ave Express, LLC
28 Forester Ave
Warwick, NY 10990
Phone: (845) 544-2215
Email: john@explaundrycenter.com or perusoj@gmail.com